Shipping Policy — North and Paws

We know how exciting it is when you've ordered something special for your pet — so we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy below so you know exactly what to expect.

⏱ Processing Time

All orders are processed within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

🚚 Delivery Times

Destination	Estimated Delivery Time
Ireland	7–14 business days
United Kingdom	7–14 business days
Europe	10–18 business days
Rest of World	14–25 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or busy periods such as holidays.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

📍 Order Tracking

Once your order is on its way, you'll receive a tracking number by email. You can use this to monitor your delivery at any time. Visit our Track Order page for more information.

🛃 Customs & Import Duties

For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking your local customs guidelines before ordering.

📦 Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us with your order number and we'll investigate straight away. We'll always do our best to resolve any delivery issues as quickly as possible.

❓ Questions?

If you have any questions about your delivery, don't hesitate to get in touch. We're always happy to help. 🐾