FAQ's — Frequently Asked Questions — North and Paws
Got a Question? We'd Love to Help.
At North and Paws, we're pet lovers just like you. Whether you have a question about a product, need help with your order, or just want to share a photo of your pet, we're always happy to hear from you.
Get in Touch
- 📧 Email: support@northandpaws.store
- ⏰ Response Time: We aim to respond to all enquiries within 24 hours on business days (Monday–Friday).
Order Support
If you need help with an existing order, please include the following in your message so we can assist you as quickly as possible:
- Your order number (found in your confirmation email)
- The email address used when placing your order
- A brief description of your question or issue
Product Questions
Not sure which product is right for your pet? Our team is happy to help you choose. Tell us your pet's breed, size, and age, and we'll point you in the right direction.
Returns & Refunds
For information about returns and refunds, please visit our Returns & Refund Policy page. If you'd like to initiate a return, contact us at support@northandpaws.store and we'll guide you through the process.
Track Your Order
Looking for your parcel? Visit our Track Your Order page for full details on how to follow your delivery.